7-Day Window
If your item arrives defective or damaged, contact us within 7 days of receiving your delivery to start the return process.
Policy
Returns & Refunds
We stand behind every Bos-Japie product. If something is wrong, let us know within 7 days of delivery.
Our Policy
Returns At a Glance
We keep our returns process simple and honest. Read the key points below before getting in touch.
Unworn Condition
Items must be unworn, unwashed, and in their original condition with all tags still attached.
No Size Exchanges
We do not offer exchanges for incorrect sizes. Please use our size guide and contact us before ordering if you are unsure.
Defective Items Only
Returns are accepted for manufacturing defects or items significantly different from what was ordered. Change-of-mind returns are not accepted.
Before You Order
The most common reason for dissatisfaction is incorrect sizing. We strongly recommend checking our size guide before placing your order — especially for gifts and bulk orders.
How to Start a Return
- Contact us within 7 days of receiving your order at info@bos-japie.co.za or on WhatsApp at 063 147 8128.
- Describe the defect — include your order number and a photo of the issue so we can assess it quickly.
- We'll respond within 2 business days with instructions for returning the item or a replacement.